We currently ship within the Netherlands only. All orders are sent securely with Track & Trace so you can follow your package every step of the way.

Shipping within the Netherlands costs € 4.95. This is your contribution toward delivery, Maison MÔT covers the rest of the actual shipping cost.

Orders are usually delivered within 2–5 business days after payment. During busy periods (like new drops or holidays) delivery may take a little longer, thank you for your patience.

Yes, you can return your order within 14 days after receiving it. Items must be unworn, unwashed and in original condition.

The return cost is € 4.95, which is your contribution toward return shipping. Maison MÔT covers the remaining part of the actual return cost.

To start a return, please contact us with your order number and reason for return. Once we receive and check your return, your refund will be processed within 14 days.

 

We don’t offer direct exchanges. If you’d like a different size or product, please return your item and place a new order.

 

Not yet, for now we only ship within the Netherlands. We’re exploring options to expand in the future.

 

If you made a mistake or want to cancel your order, contact us as soon as possible. Once the order has been shipped, we can’t make changes.

 

We’re really sorry to hear that. Please contact us within 3 days of receiving your order, and include a photo of the damaged item. 

 

You can reach us anytime via our contact / support page or chat. We usually reply within 1–2 business days.